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Get in Touch
Have a question about our free car check, need help with a premium report, or want to report an issue? We'd love to hear from you. Please reach out using the details below and we'll get back to you as soon as possible.
For all enquiries including vehicle check questions, premium report issues, account help, and general feedback.
Response Time
We aim to respond to all enquiries within 24 hours during business days.
For urgent issues with recent purchases, please include your registration number and order reference in your email.
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Fill in the form below and we'll get back to you as soon as possible.
Common Questions Before You Contact Us
Many questions about our vehicle check service are answered below. Have a read through — you might find what you're looking for without needing to wait for a reply.
Free Car Check FAQs
Is the vehicle check really free?
Yes. Our basic vehicle check is completely free and includes DVLA vehicle details, full MOT history, tax status, mileage records, and vehicle specifications. No sign-up or credit card is required — just enter a registration number to get started.
Where does the car check data come from?
All data is sourced directly from the DVLA Vehicle Enquiry Service and the DVSA MOT History API — both official UK government data sources. This ensures every reg check is accurate and up to date.
What vehicles can I check?
Our reg check works for any UK-registered vehicle including cars, vans, motorbikes, and commercial vehicles. Simply enter the number plate on our home page to run your free vehicle check.
How do I check my car's MOT history?
Enter your registration number into our free car check tool. You'll instantly see the complete MOT test history including pass/fail results, advisory notices, failure reasons, and recorded mileage at each test.
Can I check a vehicle's tax status?
Yes. Our free vehicle check shows current tax status, tax rate, expiry date, and CO2 emissions data — all pulled directly from DVLA records in real time.
Do I need to create an account to use the free car check?
No. The free vehicle check requires no account, no registration, and no personal details. Just enter a number plate and see the results instantly. An account is only needed if you purchase a premium report.
Premium Report FAQs
What's included in the premium car history check?
The premium report includes stolen vehicle checks against police databases, outstanding finance checks, insurance write-off and category records, number plate change history, import/export verification, mileage anomaly detection, VIN validation, and full DVLA and MOT data.
Why should I run a car check before buying a used vehicle?
A car history check protects buyers from hidden risks. It helps you uncover stolen records, outstanding finance, insurance write-offs, mileage discrepancies, and more — before you commit to a purchase. A single vehicle check could save you thousands.
How quickly do I receive the premium report?
Premium reports are generated instantly after payment. As soon as your payment is confirmed, you'll be redirected to your full car history check report. You'll also receive an email with a link to view it at any time.
Can I access my report later?
Yes. All premium reports are linked to your account. You can log in at any time to view your reports from the account page. You'll also receive an email with a direct link to your report.
What payment methods are accepted?
We accept all major credit and debit cards through Stripe, our secure payment processor. Your card details are never stored on our servers.
Can I get a refund on a premium report?
Because reports are generated and delivered instantly, refunds are handled on a case-by-case basis. If you experience any issues with your report, please contact us at [email protected] and we'll do our best to help.
Data & Accuracy FAQs
How reliable is the information in a vehicle check?
Our vehicle check pulls data directly from official DVLA and DVSA databases, ensuring high accuracy. While we provide the most current data available, we recommend also physically inspecting any vehicle before purchase.
What if the vehicle check data doesn't match the car?
If your car check data doesn't match the vehicle, it may be due to outdated DVLA records, a recent change that hasn't been processed yet, or a data entry error at source. Cross-check with your V5C logbook and contact the DVLA directly if discrepancies continue.
How often is the data updated?
Our vehicle check queries DVLA and DVSA databases in real time, meaning you always see the most current information available. MOT results are typically updated within 24 hours of the test being completed.
Can I download or print my vehicle check results?
Yes. Our free car check includes a PDF download option that generates a formatted report with vehicle details and MOT history. Premium reports can be accessed and printed from your account at any time.